Frequently Asked Questions
Find answers to common questions about the Globe Corporate Electronic Bill platform.
Why am I getting this new set of billing statements?
Is this different from the bills I'm already receiving from you?
Does this mean I will no longer get the Billing Summary email/Bills via OneDrive?
Is this an official billing statement of Globe?
What are the Benefits for using Globe Corporate Electronic Bill?
What if I have multiple Corporate IDs under my company, how many electronic bills (email) will I receive?
Some of our company's accounts cannot be found on the Billing Summary. How can this be corrected?
How can we change the recipient of the billing statements?
I don't know our Company's Corporate ID. Where can I get this?
What is the password to open the billing statement?
Can I change my access password to our Globe Corporate Electronic Bills?
I did not receive the OTP verification code, what will I do?
There are discrepancies with some of our bills. How can I get some help?
How can I get copies of previous billing statements?
Does the link to my Globe Corporate Electronic Bill expire?
Can I view my previous bills from the Globe Corporate Electronic Bill?
Can I download my original individual bill in PDF from Globe Corporate Electronic Bill?
Can I download my original bill summary Excel using Globe Corporate Bills?
How many billing statements can I download?
How can I generate payment breakdown in portal?
How can I view/avail EWT and FVAT in URLA?
Is there a payment channel in Globe Corporate Electronic Bill?
Is there a minimum device specification requirements to access Globe Corporate Electronic Bills via desktop or mobile?
Will I need a PDF viewer to access my Globe Corporate Electronic Bill?
Will there be mobile data charges when accessing the Globe Corporate Electronic Bill from my mobile?
What is the minimum internet speed requirement to access the Corporate Electronic Bill?
Still need help?
SG Customers
bizhelp@globe.com.ph
(02) 7730-1288
Enterprise Customers
enterprisesupport@globe.com.ph
Globe Business
Facebook
X (Twitter)